Basic information about the company:
Business name: Discomaterijalizam doo
Headquarters: Admirala Geprata 14, 11000 Belgrade
Activity: Recording and publishing of sound recordings and music
MB: 21853518
TIN: 113364989
Web address: ramboamadeus.com
E-mail: [email protected]
Phone: 0638684340
Giro account: 160-6000001661293-30, Banca Intesa
If you have any questions regarding the order or in case of complaints or cancellation of the order, please contact us.
These general conditions of use refer to the use of the website rasmc.brainit.rs (hereinafter: Dicomericializam doo store) and are written in accordance with the positive regulations of the Republic of Serbia. The conditions regulate the functioning of the Discomaterijalizam doo store, and the legal relationship between Discomaterijalizam doo (hereinafter referred to as the Merchant) and buyers of products, goods or services (hereinafter referred to as: Customers).
By using the Discomaterializam d.o.o. store, you confirm that you agree to the terms of use.
The distance sales contract is considered concluded between the Merchant and the Buyer at the moment when the Merchant confirms the order and the Buyer receives the first electronic message about the status of his order.
What is Discomaterializam doo shop?
Discomaterializam doo store is an internet site dedicated to the sale of Rambo Amadeus promotional goods
2. Offer
Due to the nature of the business, the product offer at the Discomaterializam d.o.o. store may change from time to time. The prices of individual products can be regular prices, special prices, or prices with discounts.
Photos, images or video material published within the offer are the property of the Merchant or its suppliers and business partners.
Photos, images or video material published within the offer are purely symbolic and are provided for information purposes only, and may differ from the actual appearance of the product.
Discomaterializam d.o.o. shop sells products online and sells them on the territory of the Republic of Serbia. Products ordered through the Discomaterializam d.o.o. store are delivered exclusively on the territory of the Republic of Serbia.
Registration procedure
The registered Customer has the option of going to the payment selection page without re-entering his personal data.
In order to register on the Discomaterializam d.o.o. store, the Customer must be at least 18 years old.
When registering and creating an account, the Customer enters the following information: first and last name, e-mail, telephone and address for product delivery. After entering the specified data, the Customer receives an e-mail with a confirmation of the completed order and an e-mail to confirm the registration. The customer should confirm by clicking on the corresponding field in the e-mail and then create a password.
Discomaterializam d.o.o. store is not responsible for the accuracy of the data entered by the customer.
If the data changes, the Customer is obliged to update his user account.
As a registered Customer, after entering his username and password, the Customer has an overview of current and previous purchases within his user account.
Shopping in the Discomaterializam d.o.o. store is possible even without registering and creating a user account.
The customer can also make a purchase as an unregistered customer, when during the order it is necessary to enter all relevant data for the delivery of the goods (name and surname, e-mail address, residential address and contact phone number).
Ordering and delivery
Purchases through the Discomaterializam d.o.o. store are possible for registered and unregistered customers.
Products are delivered electronically. By pressing the "Buy" button, the selected product is added to the shopping cart.
After completing the order, a confirmation that the order has been received by the Merchant will be sent to the e-mail address that the Buyer left as a contact. In the text of this confirmation, the Customer will also be provided with a link to the Form for withdrawing from the contract, as well as a link to these terms of use. If the Buyer does not receive such a confirmation, he needs to check the correctness of the e-mail address he left as a contact or report the problem to the e-mail address: [email protected]
The merchant reserves the right to check the data provided by the customer when creating the order in order to validate it and to contact the customer by e-mail or phone for correction, in the event that there is a certain contradiction or ambiguity in the customer's registered data or the purchase order, before further processing. the same and more efficient delivery of the ordered products.
The trader also reserves the right, if he is unable to deliver all the ordered products, to deliver the available ones from the selected products. The customer will be notified by e-mail (or phone) regarding the new changes in the delivery of the remaining products by the merchant.
The merchant reserves the right to cancel the order due to technical and other reasons, about which the customer will be informed via the e-mail he specified during registration or by phone.
Upon receipt of the order and validation of the Customer's data or the order
ini, the Merchant accesses the processing of the order.
The merchant packs the goods for the customer, and each shipment and its contents are recorded, thus confirming that the goods left the warehouse correctly packed and in undamaged condition.
The customer pays the price, and together with the product, the invoice, notice and cancellation form are delivered to him.
The distance sales contract is considered concluded between the Merchant and the Buyer at the moment when the Merchant confirms the order and the Buyer receives the first electronic message about the status of his order.
The customer is the person whose data is specified in the order. Customer data cannot be changed after the order has been placed.
Product prices
The prices of all products displayed in the Discomaterializam d.o.o. store are determined in advance and are shown together with the corresponding VAT. Prices are valid for all Customers only and exclusively for the duration of the offer, only on this website and only under these General Terms and Conditions.
We reserve the right to change prices. Prices are rounded to two decimal places.
Payment methods
When paying for ordered products by card, the Buyer is obliged to pay delivery costs in accordance with the price list of Post Express services of PTT SERBIA http://www.postexpress.rs/struktura/lat/cenovnik/cenovnik-unutrasnji-saobracaj.asp.
In the case of payment by payment card, the merchant reserves the right to start the procedure of sending the goods only after determining the inflow of financial funds from the Buyer in his account.
Payment by payment cards
The last step of payment is realized on the protected website of ChipCard. where the Customer enters his payment card information. The total amount and shipment number are entered automatically and cannot be changed. If there is an error with the transaction, the Customer will be returned to the BP store with a notification of the failed transaction.
"When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as currently the most modern cryptographic technologies. "Payment card data is not available to our system for a single moment."
The merchant fully disclaims any responsibility for damage that may occur to the Customer and/or third parties due to unauthorized or unauthorized use of the payment card, i.e. any misuse of the same (stolen payment cards, use of the payment card without the owner's knowledge, etc.). In this case, the Merchant will not refund the paid funds.
The merchant is not responsible for the interruption of the Internet connection or the unavailability of the payment card processor.
The trader, in accordance with the applicable legal regulations, will take all available measures in order to protect the Customer's data, as well as the data on the completed e/invoice payment. The above data will be considered a business secret and will be available only to employees who need the data to perform their work. The trader will not use the specified data about the Buyer for the purpose of delivering advertising notices of his own and/or third parties, unless the Buyer has given his express consent for the same.
By payment to a bank or post office account
By choosing to pay via a general payment slip, all the necessary information is sent to the customer's e-mail address in order to be able to make the payment (bank account, amount, order number). In this case, the delivery of the ordered products will be made after the recorded payment.
The buyer can send all complaints about the payment made to the e-mail address: [email protected]
Protection of confidential transaction data
When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as currently the most modern cryptographic technology. The payment card data is not available to the Merchant's system at any moment.
Statement of Conversion
All payments will be made in the local currency of the Republic of Serbia - dinar (RSD). For informative display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount for which your payment card will be charged will be expressed in your local currency through conversion to the same at the exchange rate used by the card organizations, which cannot be known to us at the time of the transaction. As a result of this conversion there is a possibility of a slight difference from the original price listed on our website. Thank you for your understanding!
Delivery of goods and possible restrictions
The merchant delivers on the territory of the whole of Serbia, door to door for all orders in cooperation with the courier service.
Within 24 hours from the receipt of your order, the item will be sent to the post office.
Goods are not delivered on weekends, public and religious holidays, in accordance with the Law on Public and Other Holidays in the Republic of Serbia.
The delivery deadline may be extended due to circumstances beyond the Trader's control (cases of force majeure, failure, suspension of courier services, traffic jams and accidents, weather conditions, holidays, etc.)
Delivery time may also be extended during holidays due to increased workload.
The goods are delivered to the address specified by the Customer
registration number or to the address specified in the "note" field when ordering.
If the Buyer has a problem with the delivery of the goods, he can contact the Trader at the e-mail address: [email protected]
Complaints and refunds
10.1 Customers who are considered consumers within the meaning of the Law on Consumer Protection
The buyer (consumer in the sense of the Law on Consumer Protection) can make a complaint to the seller in order to exercise his rights, primarily in terms of the non-conformity of the goods, as well as due to the incorrectly calculated price and other defects. The merchant is responsible to the Buyers (consumers in the sense of the Law on Consumer Protection) possible non-conformity of the goods within two years from the date of transfer of risk for the purchased products to the Customer, i.e. from the date of delivery of the product.
If the customer has a problem or question with the product purchased through the Discomaterijalizam d.o.o. website, he can contact the merchant on phone number 0638684340, on weekdays from 2 p.m. to 10 p.m., as well as by email at novakovicluka84@gmail. .com
The buyer is obliged to inspect the delivered goods immediately upon receipt and to notify the delivery person immediately of any possible defects.
The customer (consumer in the sense of the Law on Consumer Protection) can declare a complaint electronically to the e-mail address: [email protected] or to the phone number 0638684340, or in writing to the address of the Trader's headquarters - Admirala Geprata 14, 11000 Belgrade, with delivery of the invoice for inspection or other proof of purchase (copy of invoice, slip, etc.).
The merchant is obliged to issue a written confirmation to the Buyer (consumer in the sense of the Consumer Protection Act) or to confirm the receipt of the complaint by electronic means to the e-mail provided by the buyer, that is, to communicate the number under which his complaint was registered in the record of received complaints.
The merchant is obliged to respond to the customer's complaint in writing or electronically without delay, and no later than within eight days from the day of receipt of the complaint. This response will contain the Merchant's decision whether to accept the complaint, a statement on the consumer's request and a specific proposal and deadline for resolving the complaint. The deadline for resolving the complaint is 15 days from the day the complaint was submitted. A possible extension of the deadline for resolving the complaint is possible only with the notification and consent of the customer.
In the case of returning goods and refunding funds to a customer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, Discomaterealizam d.o.o. is obliged to make the refund exclusively via VISA, EC/ MC and Maestro payment method
10.2 Customers who are not considered consumers within the meaning of the Law on Consumer Protection
In the case of Buyers to whom the Law on Consumer Protection does not apply, the provisions of the Law on Obligations regarding material defects in products will be applied.
Customer Notices
If the Customer has any questions or remarks regarding the Discomaterijalizam doo shop website, they can send them to the e-mail address [email protected]
Disclaimer
Despite the effort to make the offer as accurate and up-to-date as possible, it may happen that the product data changes so quickly that the Merchant cannot correct or change them and they are still unchanged on the Discomaterijalizam d.o.o. store. If such a product is ordered, the Customer will be notified of the changes, and the sale will be terminated.
In the event that certain products are unavailable, the Merchant will inform the Customer and enable him to cancel the purchase or purchase another available product. If the Customer has already paid for a product that is not available, he/she will be able to choose another product, have the money difference returned or make a full refund.
Data accuracy
The merchant strives to keep the information published on the Discomaterijalizam store accurate and up-to-date, but does not give any guarantees or promises that it really is, nor does it bear any responsibility or consequences, direct or indirect, arising from the assumption of the Customer that the information from the Discomaterijalizam doo store is correct and updated. In the event that the Buyer notices any irregularity, he can inform the Trader about it at the e-mail [email protected] in order to avoid possible inconveniences.
Site changes
The merchant reserves the right at any time, temporarily or permanently, in whole or in part, to modify or terminate this site without prior warning or to limit the availability of the site to certain persons or geographical areas.
Change of terms of use
The merchant may change or supplement these terms of use at any time without prior notice.
In case of changes, the Merchant will inform all Customers about the changes via e-mail and clearly visible notices that will be published on the Discomaterijalizam doo store website. In the event that any future changes to these conditions imply a reduction of the Customer's rights, the Merchant will ask the Customer for express consent to continue using the Discomaterijalizam doo online store.
by using any of the site's services, the Customer agrees to accept all subsequently published rules and terms of use.
Jurisdiction and application of the laws of the Republic of Serbia
In the event of a dispute arising from the application of these General Terms and Conditions and in connection with the purchase of products on the Discomaterijalizam doo store website, the contracting parties will try to resolve the dispute amicably. If the contracting parties do not resolve the dispute amicably, the jurisdiction of the competent court is agreed in accordance with the law of the Republic of Serbia. These General Terms and Conditions have been drawn up and will be interpreted in accordance with the law of the Republic of Serbia. The relevant provisions of the law of the Republic of Serbia will apply to everything that is not regulated by these General Terms and Conditions.
Personal data protection
"On behalf of Discomaterijalizam doo, we undertake to protect the privacy of all our customers." We collect only necessary, basic data about customers/users and data necessary for business and user information in accordance with good business practices and with the aim of providing quality service. We give customers choices including the ability to decide whether or not they want to be removed from mailing lists used for marketing campaigns. All user/customer data is strictly stored and is available only to employees who need the data to perform their work. All employees of Discomaterijalizam doo are responsible for respecting the principles of privacy protection".
RIGHTS AND OBLIGATIONS OF THE BUYER (CONSUMER WITHIN THE MEANING OF THE PROVISIONS OF THE LAW ON CONSUMER PROTECTION) IN DISTANCE PURCHASING
Dear Customers,
We inform you that according to the Law on Consumer Protection (Official Gazette of RS, No. 62/2014 and No. 6/2016), purchases through our website Discomaterijalizam doo store are considered distance sales.
The law for the case of distance sales establishes the right of the Buyer, who is considered a consumer (a natural person who buys the product to satisfy his individual needs, and not to carry out his activities) to withdraw from the Agreement within 14 days from the day the product was handed over to him in the state , that is, to the state of the person designated by the buyer, who is not the carrier.
When the Buyer orders several types of goods that are delivered separately with one purchase order, the 14-day period begins when the last type of ordered goods arrives in the country of the Buyer, i.e. a third party designated by the Buyer, who is not the carrier. When the delivery of goods consists of several shipments and parts, the period of 14 days begins when the last shipment or part has arrived in the state of the Buyer, that is, a third party designated by the Buyer, who is not the carrier.
The customer exercises the right to withdraw from the Agreement, by making a statement on a special form for withdrawing from the Agreement concluded at a distance
When canceling, the Customer may, but does not have to, state the reasons for canceling. The customer has the right to withdraw from the contract concluded at a distance, i.e. outside the business premises within 14 days, without giving reasons and additional costs, except the costs from Art. 34 and 35 of the Law on Consumer Protection.
The buyer is obliged to return the product without delay, and no later than within 14 days from the day he sent the cancellation form. Direct costs of returning the goods in case of cancellation are borne by the buyer. After the expiry of 14 days from the day he sent the cancellation, the product can no longer be returned. The products are returned to the Trader at the address: Discomaterijalizam doo, Admirala Geprata 14, 11000 Belgrade
The customer has no right to withdraw from the Agreement in case of:
1) delivery of goods manufactured according to special customer requirements or clearly personalized;
2) delivery of goods or provision of services, the price of which depends on changes in the financial market that cannot be influenced by the trader and which may occur during the withdrawal period;
3) delivery of goods that are subject to quality deterioration or have a short shelf life;
4) deliveries of sealed goods that cannot be returned due to health protection or hygiene reasons and that were unsealed after delivery;
5) delivery of goods which, after delivery, due to their nature are inseparably mixed with other goods;
6) delivery of alcoholic beverages, the price of which was agreed at the time of the conclusion of the sales contract and the delivery of which can only be made after 30 days from the date of conclusion of the contract, and the actual price of which depends on price changes on the market that the merchant cannot influence;
The customer has no right to withdraw from the contract even if the products have been opened and consumed by the customer.
Out-of-court settlement of consumer disputes is a way of resolving disputes between consumers and traders, through mediation or arbitration, in accordance with the laws governing mediation and arbitration. The trader accepts out-of-court settlement of potential consumer disputes in advance.
Upon receipt of the product, it will be determined whether the product is correct and undamaged. The customer is responsible for product malfunction or damage resulting from inadequate handling of the product, i.e. The buyer is solely responsible for the reduced value that occurs as a result of handling the goods in a way that is not adequate, i.e. exceeds what is necessary to establish
its nature, characteristics and functionality. If it is determined that the defect or damage of the product occurred due to the fault of the Buyer, the refund will be refused and the product will be returned to him at his expense.
In case of legal withdrawal from the Agreement, the Merchant is obliged to return to the Buyer the amount paid by the Buyer on the basis of the agreement without delay, and no later than within 14 days from the day when he received the withdrawal form. The Merchant may delay the refund until it receives the goods being returned, or until the Buyer provides proof that it has sent the goods to the Merchant, whichever comes first.
Procedure in case of withdrawal from a contract concluded at a distance
The Customer can exercise the right to withdraw from a contract concluded at a distance as follows:
By sending the completed form - FORM ON WITHDRAWAL FROM A DISTANCE CONTRACT to the address of the Trader, Discomaterijalizam doo, Admirala Geprata 14, 11000 Belgrade or to e-mail [email protected], in which case the Trader will notify the Buyer of the receipt of the form.
